Knowledge Management - An Introduction

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Organisations are facing continual changes and often a reducing or transient workforce with a reliance on smaller numbers of experts. The workforce demographic trend is also towards an older generation of workers with the ‘baby boomer generation’ now approaching retirement. Additionally, some plants have been in service for many decades and detailed knowledge may only be held by a few people. These situations may lead to a loss of knowledge which may result in incidents and poor business performance, all of which will ultimately increase costs.

ISO9001:2015 requires that organisations shall determine and manage their knowledge to ensure the operation of processes to achieve conformity of products and services. 

This one-day course will provide an overview of knowledge management to help you identify and manage what knowledge may be identified as critical to you, thus allow you to plan to maintain this knowledge. 


Open to manufacturing companies only.

For further information please visit the CIA website.


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