Privacy policy



The Chemical Industries Association (‘CIA’) is committed to upholding your privacy as a valued member, prospective member, customer or user of this or any other of our subsidiary organisation websites. The personal data about you that we collect, process or use (‘Data’) is held securely and treated in accordance with this Policy. Whenever you give us Data, you are consenting to its collection and use as explained at the time of collection and in this Policy, including our use of ‘cookies’.
We operate an integrated communications programme which means we use your Data to communicate with you through several different channels, including direct mail and email. Our aim is to keep you up-to-date with all the latest news from the CIA and our subsidiaries, however if you feel you no longer wish to receive direct mail or email communications from us, you are able to ‘opt out’ of them individually at any time. 

Personal data

If you visit any of our sites address and other information relating to your visit will be tracked by a method called URL Rewriting where the link (URL) to any page on the site has a unique session ID appended to it. 

If you wish to interact with us through the web, you will need to become a registered user of the site. That process will involve you providing us with Data about you such as your name, address, email address and job title. Similar Data may be requested if, either online through our sites or by email, or by post, in person or telephone, you order products or services or apply for membership.  

After you first request information from us, book to attend an event, provide us with your business card when we meet, purchase any other goods or services, or become a registered user or member, we will collect other Data such as when you request information or publications, sign up for conferences or other events or surveys. 
When you order certain goods and services from us you will be asked for further Data such as your credit card details and expiry date and to verify the delivery address where relevant. 

Disclosure of information 

Our use of your Data for any of the purposes disclosed in this Policy, or any other purposes disclosed in any separate communication, may involve us sharing it with third party suppliers such as contractors, agents or professional advisers appointed by us to assist us in providing services, facilities and products. 
In no other case, unless obliged to do so by law, will we sell, rent, lease or otherwise share your Data with third parties, unless you have provided your specific, positive and unambiguous consent. 

Data Use 

Data about you provided to us will be used for the purposes described at the time of collection. It may also be used for the other purposes described in this Policy. For instance, Data will be used to record website usage patterns and your use of our other services, goods and facilities, thus helping us to administer these effectively and provide the highest possible level of service. It also helps us better understand your needs and interests. 

If you are a member your Data may be used to send you, by post or by email, any publications made available to the members including regular bulletins, our magazine and updates on events and activities. It will also be used for administrative purposes such as membership renewal reminders. If you are not a member your Data may be used to send you regular updates about the latest information and services available from us, by post or email. 

We will always require you to supply an email address when you complete a transaction for email confirmation and administration purposes. However, when capturing your email address we may also offer you the chance to ‘opt in’ to receive other email communications. If you do not ask to be sent these communications, you will only receive email for administration purposes. 

Data may also be used to send members and non-members promotional communications.

Photo and Video Disclaimer 

Images may be captured during events organised and/or hosted by us using film photography, digital photography, video or other mediums. We reserve the right to use the images captured in any brochures, booklets, videos, websites or other media and publicity material we produce.

We inform all persons taking part in an event that they may be photographed, filmed, videoed or otherwise captured in image form.  

Where possible and practical to do so, we will seek written consent to image capture. However, where this is not possible for practical reasons, unless express objections are received, individuals attending an event are deemed to have given their consent by attending or remaining at the event. 

Data may also be used to send members and non-members promotional communications. 

Any queries or complaints should be raised with Simon Marsh in the first instance. 

Promotional communications 

Unless you have previously opted out of receiving such communications, your Data will be used by us for marketing, advertising and promotions (’Promotions’). These Promotions may advertise our events and services, goods and facilities, some of which are offered to you in partnership with specially selected partners. Because of this, Data may be shared with them solely for the purpose of informing you of such events, services, goods and facilities. 

Other Promotional communications may also invite you to participate in surveys or prize events sponsored by third parties. These third parties will have been specially selected by we and third party Promotions will not result in your Data coming into the third party's possession unless you give separate consent to this occurring, for example if you participate in a survey or prize draw or subsequently place an order with the third party. In that event please check notices supplied by that third party for information as to how they will make use of your Data. 

Promotional communications may be made by post, facsimile, or email. In the case of email communications these will only be sent to you if you have opted into our use of email to communicate with you on these matters. 

Opting out 

You may at any time opt out of any future communication, digital or non-digital, promotional or non-promotional. If you wish to opt out of receiving postal communications please Simon Marsh  If you wish to opt out of email communications please use the ‘Unsubscribe’ link provided and follow the instructions to unsubscribe from specific or all communications. 

Supplementary information 

We may supplement your personal data with other Data about you we have received from third parties, provided that they have obtained and shared that Data with us in a manner that is compliant with all relevant laws and codes. For instance a third party may be used to verify your payment details. We may also combine Data about your purchasing habits with similar Data about you to create a personalised user profile. We can then use this to send you communications which are more likely to be of interest to you. 

Maintaining the information we hold about you 

We aim to keep the Data we hold about you accurate and up to date. If at any time you want to verify, update or amend any Data we hold about you or if you become aware of possible errors or inaccuracies in that Data, please visit and amend your details online (you will need to be logged in using your username and password) alternatively contact email [email protected]  

Links to third party sites 

Our sites may contain links to other sites, provided as a convenience to you. You are under no obligation to use these sites, but if you choose to do so, please be aware that these sites have separate content, privacy and data collection policies. Please refer to these before interacting with the site. We cannot accept responsibility for any use of your Data by these sites. 


We may from time to time invite you to participate in surveys. This may occur online or using other communication channels. Anonymity of individual respondents and protection of personal details will be maintained except where you have expressly granted permission to the contrary. Information gathered through surveys will be researched and compiled on an aggregated basis and results may be published on our sites or elsewhere. Such results will not identify you. The information will be used to help us formulate our policy positions and to monitor or improve our sites, products and services. 


We place great importance on the security of all Data associated with our members, customers, registered users of and other contacts. We have security measures in place to protect against loss, misuse or alteration of Data under our control.

Unfortunately no transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot warrant the absolute security of any Data you transmit to us online or to any other persons providing products or services online through our sites. You are responsible for maintaining the security of your passwords in your possession and/or any account information in your control. 


As part of our commitment to offering you a wide range of products and services, we enable you to make purchases from us or sometimes direct from a third party seller (‘Seller’). If you choose to make a transaction direct with a Seller, for instance online or by email, we will make it clear that you are being transferred to the Seller. Offline, it will be clear from the marketing communication if you are being asked to contact the Seller direct to place an order. This is important because when you choose to order direct from the Seller, you become their customer and use of your data is then the Seller's responsibility and subject to any Privacy Policy which they may have.